Case Details
Date: 12/01/2021
Client: Private
Client Website: Upon Request
Project Duration: 36 Months
Tags: Digital Transformation, End-to-End Development, Advanced Analytics
The Story
Spanning 742,000 square meters, an International Airport stands as a monumental aviation hub designed to serve millions annually. When a new main contractor assumed control to complete construction and launch operations, they inherited a project stalled for nearly two years. With no clear documentation and assets in uncertain condition, the team faced a race against time to assess, repair, and commission systems for a high-profile opening. One of our brands, Videntium Frame, an advanced CMMS platform, became the linchpin in orchestrating a massive maintenance workforce, restoring order, and meeting stringent deadlines.
Problem
After a two-year hiatus, the airport’s assets—ranging from HVAC units to runway lighting—sat untouched, with 40% estimated to be inoperable or needing major repairs due to neglect. The new contractor lacked handover records, leaving them blind to equipment statuses across 15 terminals and 50+ subsystems. Commissioning loomed within 12 months, requiring cause-and-effect testing and civil defense approval, while tenant mobilization added 200+ daily service requests under strict SLA terms. Managing a 150-person maintenance crew across this sprawling site demanded a system to assess assets, prioritize fixes, and track progress—none of which their ad-hoc spreadsheets could handle.
How did Thronis solve?
Videntium Frame deployed its advanced toolkit to tackle the chaos:
- Asset Discovery & Health Analytics: Frame’s mobile scanning feature cataloged 30,000 assets in 2 weeks, using assessment checklist to assess conditions (e.g., 25% of escalators failed initial tests). Real-time health dashboards flagged critical systems needing urgent repair.
- Team Management & KPI Tracking: The platform assigned tasks to 150 technicians via role-based workflows, balancing workloads across 3 shifts. Custom KPIs (e.g., mean time to repair, asset uptime) tracked crew performance, identifying bottlenecks instantly.
- Automated Maintenance Management: Frame scheduled +200,000 preventive maintenance tasks based on asset condition data, automating work orders for 80% of routine fixes (e.g., lighting replacements) and prioritizing high-risk items like fire suppression systems.
- Helpdesk Capabilities: A tenant-facing portal logged 200+ daily requests (e.g., HVAC adjustments), routing them to teams with SLA timers—95% resolved within 12 hours.
- Reporting & Alerts: Daily compliance reports fed commissioning audits, while real-time alerts (e.g., 50 pump failures detected) ensured no issue slipped through, critical for civil defense sign-off.
Frame’s Integrated Commissioning Module streamlined cause-and-effect testing, simulating all of the system interactions (e.g., backup generators) to validate readiness.
Data Efficiency Chart
The Results
Key Takeaway
Videntium Frame turned an inherited mess into a triumph. Its analytics, automation, and team tools didn’t just fix assets—they got us operational under insane pressure.
Customer Reviews of the Case
Videntium has proved to be a reliable application for managing the workforce and tracking progress of work. It is fully equipped for facility management, monitoring, reporting, coordination and is qualified to handle the challenges of our project. We are glad to recommend it as a software solution to save time and resources.
